In Effect from: June 24, 2021
Thank you for shopping at Conscience Nook.
If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.
Conscience Nook assures to be fair in permitting Product order cancellations and returns under limited circumstances.
Our Return, Refund & Cancellation Policy contains mandatory terms and conditions regarding your acceptance of Products and your limited rights to cancellations, refunds, and returns in connection with your order for Products. Please review the Policy very carefully – and if you find anything in here confusing or unfair, please let us know.
ALL SALES ARE FINAL.
Due to the personal care nature of our products, we do not offer return services on our website. All our products are made in small qualities and carefully inspected before sending them your way to ensure only the best reaches to you.
However, the items will be considered for return if: -
- You receive a faulty, broken or defective product.
- You receive a product that does not match what you ordered
What are the conditions that must be met for returns?
The products must be returned in the original condition they were received in, along with any bills, tags, labels etc.
Products must be in their original form, unsoiled and seal must not be tampered.
Brand packaging should be intact.
Replacement of a product will be subject to availability of the product on the website at that time.
To place a return request, please send us a mail at firstname.lastname@example.org within three (3) days of you receiving the order and we will try our best to resolve the issue. Your email must contain the name of the product and the order ID along with a detailed description of the nature of the concern, and pictures/videos of the product in case of damages or manufacturing defects.
Please note, that should the fault be ours, we will contact you to arrange a pickup. Please note that we may only process exchanges and returns once you have shipped us the product at your expense. If the products received by you are verified to match with the grievance, you will be reimbursed with the whole of shipping cost and any liability of Conscience Nook for delivery of products that are deemed non-conforming (considerable under the terms mentioned above) shall be limited to either:
(a) Re-delivering the non-conforming Products; or
(b) Re-funding amounts for such non-conforming Products to reflect the actual quantity delivered, if any.
In the unlikely event of a wrong order being placed, kindly send us a mail at email@example.com within the following two hours of your order being placed.
If the order has not been dispatched, we will try our best to cancel your order and process a complete refund, however, once the order has been dispatched from our end we do not guarantee that the cancellation request would be fulfilled.
Please add "Order Cancellation Request" in the subject of your mail.
Conscience Nook shall not be liable for any non-delivery of Products, unless you or your authorized representative gives written notice to Conscience Nook of non-delivery within the earlier of three (3) business days of your receipt of an incomplete Product shipment
At Conscience Nook’s sole discretion, any liability of Conscience Nook for non-delivery of the Products shall be limited to either:
(a) delivering the undelivered Products within a reasonable timeframe; or
(b) refunding amounts for such undelivered Products to reflect the actual quantity delivered, if any.
Conscience Nook May Cancel Your Product Purchase at Any Time, for Any Reason.
Conscience Nook reserves the right to decline or cancel part or all of your Product order at any time, for any reason, with or without cause and/or prior notice.
However, If Conscience Nook elects to cancel your purchase in whole or in part, through no fault on your end, Conscience Nook will refund all amounts charged in a reasonable timeframe.
A Product that you purchase may be accompanied by a manufacturer’s warranty. You acknowledge and agree that, to the extent legally permitted, all matters relating to any manufacturer’s warranty run strictly between you and the manufacturer; to the extent you wish receive warranty coverage, you agree to follow the instructions included in the manufacturer’s warranty, if any, to obtain warranty service, including but not limited to, as warranty services relates to any Product defects.